How growing Latin American midsize businesses are building in the AI era

Latin America’s small and medium-sized businesses are the heartbeat of the region’s economy — accounting for more than 60% of total employment in the region, according to United Nations estimates. And just like their enterprise peers, everywhere you look, ambitious teams are moving fast to embrace AI. Many have already transitioned from experimenting with generative tools and agentic workflows to using them every day to work smarter, save time, and deliver exceptional customer experiences.