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Automate work item assignment with a "Work item created" trigger

calendar_today July 20, 2026 person Cesar Saavedra domain gitlab

A new, event-driven trigger in GitLab Duo Agent Platform lets flows fire the moment a work item is created, turning triage and assignment from a manual, all-day chore into automation that runs in seconds. This comprehensive guide shows you how to use the “Work item created” trigger and follow along with this video demonstration: See the flow fire, route, and assign in real time — and imagine what continuous, hands-off automation could do for your own projects. The problem: Assignment doesn’t scale by hand Assigning work manually across projects is harder than it looks.

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