State of customer loyalty 2026: Insights from 3,000 consumers and brands

Customer loyalty has moved from a marketing tactic to a board-level priority. But what does loyalty actually look like in 2026 – from both sides of the relationship? To answer that question, we surveyed 2,400 consumers who regularly purchase health, beauty, and wellness products and 600 direct-to-consumer brands operating across the same categories and markets. […]