Building operational resilience with agentic AI in financial services

For financial institutions, operational resilience has long been embedded in regulatory and supervisory expectations — to say nothing of the high expectations of consumers. With the implementation of the European Union’s Digital Operational Resiliency Act (DORA), those expectations have become even more stringent, with more explicit, harmonized, and evidence-driven requirements. Firms must now demonstrate that their critical business services and supporting digital infrastructures can withstand disruption, support coordinated response, and recover with control.