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What Customer Success Leaders Can Learn From Category Creators

calendar_today February 12, 2026 person Riana Upton domain gainsight

What do category creation and Customer Success have in common? They both require a massive change in how your audience thinks about a problem. On this week’s episode of the [Un]Churned podcast, Udi Ledergor, Chief Evangelist and former CMO of Gong, and Lauren Olerich, Sr.

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