Key findings AI agents need connected, reliable context—not just powerful models—to operate effectively Technical debt, legacy systems and SaaS sprawl can prevent agents from seeing the full operational picture Strong visibility, governance and estate management are essential to scale agentic AI with confidence AI agents promise to do more than generate content or summarize information: They can reason through tasks, orchestrate workflows and take action with increasing autonomy. But as organizations rush to put them to work, the more important question is not whether the AI model is powerful