Where CX Is Headed: AI, Quality, Voice and the Canadian Market in 2026

Where CX Is Headed: AI, Quality, Voice and the Canadian Market in 2026 jhernandez Mon, 09/28/2026 - 06:50 Image Angela Gordon Partner and National Leader for Contact Centre Transformation, Deloitte Canada Image Abby Spahich Global VP, Head of CX AI, TELUS Digital Image Jason Brown Director, Solution Consulting, Five9 Most contact centers manually review 3–5% of customer interactions. That means 95%+ of your customer experience is a blind spot. Agentic Quality Management closes that gap, reviewing up to 100% of interactions in real time.