AI at Scale: A Fireside Chat Featuring George Westerman, MIT Sloan School of Management

AI at Scale: A Fireside Chat Featuring George Westerman, MIT Sloan School of Management jhernandez Fri, 03/13/2026 - 07:37 Image George Westerman Principal Research Scientist, MIT Sloan School of Management Image Antony Passemard VP of Customer Strategy, Cresta Image George Wilson VP, Global Systems Integrators, Five9 Many organizations are investing in AI, but scaling it across the enterprise remains a challenge. In this executive discussion, you’ll learn how leading organizations are successfully deploying AI to transform operations, customer experience, and business outcomes. During this fireside chat, we’ll explore: • Why many AI initiatives stall before delivering value • How organizations are scaling AI across customer operations • The emerging model of human + AI collaboration • Practical insights for turning AI experimentation into enterprise impact Privacy Policy Five9 Only How Leading Enterprises Are Turning AI Innovation into Real Business Impact Form Headline Watch Now Watch 2026-Q2-US-ACS-TP-AI-at-Scale-Five9-&-Cresta-Webinar Zoom 955 1728 4623 https://www.five9.com/resources/thank-you?thanks&nid=6277 Off Tuesday, March 31, 2026 - 8:00 am PT Webinars List Hide Date/Time 0