Support Hours Now Snoozes Alerts

Delayed Alerts Based on Support Hours When an alert comes in outside of your team’s configured support hours and falls below your threshold, FireHydrant snoozes it until your team’s next support window starts. At that point it re-enters your escalation policy from the top and your team is notified as usual, so nobody is paged in the middle of the night for something that can wait until morning. To learn how to configure the updated functionality see the Team Support Hours documentation.