Hey there, firefighters 🧑🚒 We’ve got some exciting updates to share with you this week!
🔗 Enhanced Slack Integration with Work Objects
Richer details and interactions now live directly in Slack - no more context switching.
We’ve integrated with Slack’s new Work Objects functionality to bring richer, more interactive incident information directly into your Slack channels. When you share FireHydrant incident links, Slack now automatically expands them with live, interactive context.
What does this mean for you?
Rich incident previews: See severity, status, roles, and key details right in the unfurl
Real-time updates: Incident flexpanes update automatically as your incident evolves
Quick updates: Update specific incident details directly from Slack without jumping to the web UI
This integration transforms how your team experiences incidents in Slack making every incident link a window into your response efforts.
Note: Slack has begun to roll out Work Objects, but it may not be available to all Slack customers yet. We expect everyone to have the new experience by the end of September.
🗂️ Message Retention Policies for Slack & MS Teams
Control how long your messages are kept with new retention policies for chat messages. You can now configure how long FireHydrant retains messages from your Slack and Microsoft Teams incident channels.
Key features:
Set custom retention periods per integration
Automatically clean up old incident messages
Permanent deletion of messages past retention policy
Maintain compliance with your data retention policies
Configure directly from your integration settings
You can configure your message retention policies directly from your integrations configuration settings within the WebUI. Navigate to Settings -> Integrations and edit your Slack or MS Teams integrations to get set up!
🐛 Bug Fixes
Team assignment for impacted services: We squashed a bug that sometimes prevented all responding teams from being alerted or assigned to your incidents when marking a service or functionality as impacted
Email display in members table: Long email addresses no longer overflow into adjacent columns now truncating cleanly with tooltips for full viewing
Audit log formatting: Names in the audit log table now truncate properly instead of overlapping with dates
Navigation prompts: Fixed unnecessary “unsaved changes” warnings when navigating away from email destination pages in event sources
SSO navigation: When SSO isn’t configured yet, we now disable the nav option with a helpful tooltip instead of redirecting you away
That’s all for this week! As always, if you have any questions or feedback, our team is here to help. Keep fighting those fires! 🔥