ServiceNow Integration Now Generally Available, Jira Cloud Integration Improvements, Expanded Analytics

Hey there, firefighters 🧑‍🚒 Here’s what’s shipped for you this week: 🎉 ServiceNow Integration Now Generally Available, With the Addition of Inbound Field Mapping Our ServiceNow integration is now generally available, bringing enterprise-grade incident management to your ITSM workflows. The GA release includes powerful new Inbound Field Mapping capabilities, letting you customize exactly how ServiceNow ticket fields sync with FireHydrant — especially useful when you have custom fields in ServiceNow. If your org uses ServiceNow, here’s everything you’ll ❤️: 🔄 Two-Way Incident Creation: Automate