Technician Utilization Benchmarks: Why “Busy” Doesn’t Always Mean Productive

Technician utilization benchmarks help HVAC business owners understand whether their teams are truly productive or just busy. A packed schedule may look like a sign of strong performance, but full calendars do not always lead to higher profits. When technicians lose time to long drive times, scheduling gaps, callbacks, paperwork, or inefficient dispatching, billable hours… The post Technician Ut