Building the Operating Model for Agentic AI at Expedia Group

Expedia Group Technology — Innovation How Expedia Group is getting organizationally and operationally ready for agents Photo by Willian Justen de Vasconcellos on Unsplash At Expedia Group ™, agents are showing up across the business: traveler-facing trip planners, partner tools, internal copilots, log readers, and a growing number of workflows that make teams say, “We tried this, and it was surprisingly useful.” That energy is exactly what AI should unlock. But without shared foundations, it can also create fragmented technology choices, partial governance stories, and promising experiments th