How Technology Can Help Solve the Access to Justice Crisis

How Technology Can Help Solve the Access to Justice Crisis by Gina Jurva Reading Time — 5 minutes July 14, 2026 Facebook LinkedIn The statistic is startling: 92 percent of the legal problems encountered by low-income Americans get no or insufficient help. It’s a figure both Bridget McCormack and Verna Williams cite without hesitation, and it defines the crisis they’ve spent their careers trying to solve. McCormack, CEO and president of the American Arbitration Association (AAA) and former chief justice of the Michigan Supreme Court, frames it bluntly.