Is your service orchestration layer ready for autonomous operations?

Networks are evolving into dynamic software-defined environments while operations layers lag behind, and Sanjay Kumar Chowdhury outlines a four-stage maturity path from connected systems with functional APIs through automated workflows and orchestrated closed-loop processes to fully autonomous agentic AI operating within defined boundaries. The article advocates adopting TM Forum’s Open Digital Architecture principles — composability, unified data layers, and intent-based operation — as the foundation, with open standards and organizational transformation addressing culture and governance being equally essential.