eClinicalWorks and healow Help Leading Endocrinology Practice Improve Chronic Care Management and Reduce No-Shows

WESTBOROUGH, Mass. — August 06, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Diabetes and Metabolism Specialists has achieved significant operational and clinical improvements through digital patient engagement and chronic care management solutions. By transitioning from manual, call-heavy workflows to real-time communication, the practice has reduced no-shows, saved over four hours per staff member per day, expanded CCM enrollment from approximately 200 to more than 1,400 patients, and strengthened support for patients with complex chronic conditions.