eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings

The AI-powered contact center solution reduces administrative burdens, improves patient care, and enhances quality measures WESTBOROUGH, Mass. — July 16, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Hope Family Health Center an FQHC look-alike practice serving a highly underserved community in Kansas City, Missouri, is utilizing healow GenieTM an AI-powered contact center solution, to manage 90% of after-hours calls, helping reduce administrative burden by 60%. The health center reports remarkable cost savings, improved staff retention, and enhanced qu