Why Standardized Connectivity Is Only Half the Enterprise AI Equation

An AI agent can understand a request, develop a plan, and still fail for a mundane reason: It cannot reach the system where the information — or the ability to act — lives. Enterprise context is scattered across customer relationship management (CRM) platforms, ticketing systems, document repositories, analytics tools, and internal applications. Connecting them has traditionally required organizations or software vendors to build and maintain separate integrations for every system.