We built an LLM pipeline to help a large network operations team stay on top of trouble tickets. It ran quietly in production until the moment it was supposed to earn its keep. In early 2026, a major winter storm swept across a wide region and knocked out power to more than a million people; network equipment failed in bulk, tickets poured in, and the summarizer meant to help engineers triage the chaos went dark.
Discovery
Learnings
- auto_storiesStories
- categoryAreas
- helpFAQ
- forumConversations
- descriptionPapers
- mailNewsletters
- video_libraryVideos
- timelineTimeline
Guidance
- codeTechnology of APIs
- business_centerBusiness of APIs
- campaignEvangelism of APIs
- gavelGovernance of APIs
- historyHistory of APIs
- account_balancePolitics of APIs
Toolbox
- domainProviders
- apiAPIs
- cloudSolutions
- buildTools
- verifiedStandards
- gavelRegulations
- horizontal_ruleHeaders
- layersOverlays
- extensionExtensions
- schemaSchema
- policyPolicies
- ruleRules