A Practical Guide to Detecting Documentation Gaps

This guide explains how to identify documentation gaps across four key channels: customer support tickets, search analytics, chatbot transcripts, and sales call notes. The article describes how AI agents and Model Context Protocol (MCP) servers can aggregate signals from these sources to help technical writers discover missing or outdated content. It also covers how AI coding tools accelerate feature releases, making it increasingly difficult for teams to keep documentation complete without systematic tooling.