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From Incident Counting to SLIs: How DigitalOcean Rethought Availability

calendar_today April 23, 2026 person Miguel Carrera domain digital-ocean

Our journey to truly understand our customer experience began with a hard look at our internal availability numbers at the start of 2025. We saw something uncomfortable: the numbers didn’t match our customers’ reality. Our monthly availability oscillated between 99.5% and 99.9%.

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