Veterinary CSR Burnout: The Workflow Problems Hiding Behind Client Service

According to AAHA’s Compensation & Benefits survey, receptionists and client service representatives turn over at 32.5% annually — the highest of any core role in the practice, and well above the 23% practice-wide average. For comparison, associate veterinarians sit at 16% and practice managers at 10.3%. That gap isn’t about who applies for the job….