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Decagon and Five9 integrate to bring AI concierge to enterprise contact centers

calendar_today June 15, 2026 person Kelsey Garvey domain decagon

Decagon integrated its agentic AI solution with Five9’s contact center platform, now available on the Five9 CX Marketplace, letting enterprises deploy production-ready AI voice agents on existing Five9 infrastructure without replacement while maintaining human escalation. Joint customers including Wealthsimple, Chime, and Oura are already using the combined solution.

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