Governed Interoperability for Enterprise SaaS: What Comes After Integrations

For years, B2B SaaS companies treated integrations as a feature request problem. If a customer wanted Salesforce another wanted HubSpot and the response was usually the same: add it to the roadmap, build it when engineering has time, then maintain it forever. This “integration tax” has historically consumed up to 30-40% of engineering resources, creating significant roadmap drag for product teams.