[Customer Spotlight] How JRI Hospitality Uses Outcome-Driven AI to Empower Restaurant Teams

In the rapidly evolving world of restaurant technology, there is a fine line between tools that are “fun to watch” and those that deliver measurable results. For Bo Fairbanks, Vice President of Analytics & Technology at JRI Hospitality, the focus is squarely on the latter. JRI Hospitality, which operates over 140 restaurants — including 135+ Freddy’s Frozen Custard & Steakburgers locations — is leveraging AI not to replace the human element of hospitality, but to empower it.