Travel Has Recovered. It Hasn’t Caught Up.

A single delayed flight today doesn’t stay a single problem. It cancels a hotel booking. It breaks a connecting itinerary. It triggers a loyalty exception. It generates three customer contacts instead of one. By the time the aircraft lands, what started as one disruption has quietly become five. That’s the part of travel’s “recovery” story that doesn’t get told enough. Routes are back. Demand is back. Load factors look healthy […]