AI Agent Evaluation: Building Reliable Systems Beyond Simple Testing

Your customer service agent routes 2,000 queries daily. During testing, it resolved 85 percent of requests correctly. Three weeks after launch, customer satisfaction dropped 12 percent and support tickets escalated 40 percent faster than baseline. Your logs show successful API calls, normal latency and clean status codes across the board. The metrics say everything works. […] The post AI Agent Evaluation: Building Reliable Systems Beyond Simple Testing appeared first on Comet .