The Proposed 2026 General Insurance Code of Practice: What It Could Mean for Claims Operations

The proposed 2026 General Insurance Code of Practice signals a significant shift in insurer accountability across claims, supply chains and customer vulnerability. While the final Code is still subject to revision and ASIC approval, the direction of change gives insurers and their supply chain partners a clear indication of where operational readiness will matter. The Insurance Council of Australia (ICA) released a fully redrafted General Insurance Code of Practice for public consultation in June 2026.