Incident report: API availability Date: 2026-09-02 T 07:05 CEST Duration: Approximately 10 minutes Impact: Some API requests and background operations were delayed or failed for a subset of stores. This also had a knock-on effect on the API availability for other stores as workers got tied up, until automatic scaling added new servers. ## What happened One of our database servers stopped processing queries after an internal MariaDB/InnoDB synchronization operation became stuck.