Service Design: Going Beyond the Pixel

Excerpts from SF Design Week: How designers at Chime apply service design to craft the most loved financial services for everyday Americans UX Design has become a well-established industry. While there have been many definitions and transformations in approach over the years, UX has universally become synonymous with thinking about problems from a user’s lens. However, many companies are limiting their thinking about UX to a methodology for problem-solving on the screen, largely in pixels.