From the moment a customer places a delivery order in the Chick-fil-A app, to the arrival of a team member at their door, a complex series of steps unfolds, each with multiple options and considerations to ensure timely and accurate delivery. Our delivery drivers’ trips can vary heavily — one could be a classic Chicken Sandwich meal, the next could be a group order for eight customers, and the next could be delivering multiple customers’ orders before returning to the restaurant. Our development cycle Our development cycle for Chick-fil-A delivery was fairly simple, but certainly not fool-proo