How AI is applied across API Evangelist and APIs.io. Read my AI disclosure →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Is Onboarding Video Enough to Improve Customer Retention?

calendar_today October 13, 2026 person Doug Brunner domain camtasia

The same question keeps showing up in the support queue, week after week, from customers who otherwise seem satisfied with the product. They aren’t churning yet. They’re just stuck on one step, and the onboarding video they watched during setup never covers it.

open_in_new Read original post