AI Adoption Can Lower Team Trust: Lessons From Cisco | BetterUp

Most leaders would be thrilled with the high AI adoption rates tech giant Cisco was reporting: 94% of its workforce has used internal AI tools, and daily users said they got back an average of 6.5 hours a week . By most measures, it was a textbook success story, particularly for a company of more than 86,000 people. But when Cisco looked closer, its most active AI users reported lower team trust and weaker alignment on shared values.