Amid increased complaints, Illinois launches new consumer complaint portal

The Illinois Department of Financial and Professional Regulation launched an online complaint portal to modernize how residents file complaints with state banking and financial institution regulators. The initiative responds to surging consumer financial complaints nationwide, with the CFPB reporting complaints more than doubled from 2.7 million in 2024 to 5.6 million in 2025, and Illinois consumers alone filing 224,000 complaints to federal authorities in 2025.