Amazon Connect Customer launches granular access controls for the agent login/logout report

Amazon Connect Customer now supports tag-based access controls for the agent login/logout report, enabling you to apply granular access controls to meet compliance and regulatory requirements for data access. Contact center administrators can use resource tags to control who has access to view login and logout information for specific agents in their contact center. For example, you can tag agents with Department:Customer Service to only enable the Customer Service team manager to see login/logout information for these agents.