Amazon Connect Outbound Campaigns adds multi-contact time zone detection

Amazon Connect Outbound Campaigns now detects customer time zones using all phone numbers and addresses on a customer profile, not just the primary contact fields. Previously, time zone detection used only the primary phone number, which could miss customers who span multiple time zones. When a profile’s contact information spans multiple time zones, the system delivers only during hours that fall within your configured window in every detected time zone, and skips profiles when no overlap exists.