The Call Revolution I Wish I'd Had: Real Solutions for Real Healthcare Operations Pain, Finally

After nearly two decades leading healthcare operations at Stanford Health Care and other major systems, I’ve witnessed the same challenges consistently plague call centers: overwhelming volumes, staffing shortages, burnout, and limited data. Despite our best efforts to improve metrics, traditional approaches remained vulnerable to disruption. At Attuned Intelligence, I’m now helping build the AI voice solution I always wished for—one that transforms patient access by answering every call instant