Voice agent rerouting to live human agents due to elevated latency

Jul 15 , 17:24 UTC Resolved - We’ve returned to normal levels of latency and error rates across all services. Jul 15 , 17:24 UTC Update - We’ve returned to normal levels of latency and error rates across all services. Jul 15 , 17:18 UTC Update - We are seeing improvement in latency across all services so as a result, we have turned our voice agent back on.