Feb 26 , 22:58 UTC Resolved - This incident has been resolved. Feb 26 , 22:37 UTC Update - From 1:32 PM to 5:30 PM EST, AI chat responses were intermittently failing to retrieve knowledge base content when responding to users. We have identified and resolved the issue, and will be completing a postmortem to prevent recurrence.
Knowledge Retrieval Outage
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February 26, 2026
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