Realtime states, ticket data, and email automations unavailable

Oct 20 , 10:44 UTC Resolved - A fix has been implemented from our provider and we’ve seen almost all of our underlying services recover. We’ll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online. Oct 20 , 10:23 UTC Monitoring - At 12:01am PT on October 20, 2025, we detected an outage with our reporting services.