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Canned Responses: Service Outage

calendar_today July 18, 2025 domain appfire

Jul 18 , 15:00 UTC Resolved - On Friday around 14:57 UTC for about an hour we experienced the incident in the Canned Responses application. The issue was caused by a temporary database outage, which made the app unusable. Everything is now back to normal, we are currently working with a database supplier, so that such a problem does not repeat in the future.

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