Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions

Amazon Connect Customer Global Resiliency now provides customers a mechanism to deliver long, persistent chat experiences across linked AWS Regions. With this capability, end users can resume previous conversations with full context, metadata, and transcripts carried over across Regions, eliminating the need for end users to repeat information and allowing agents to provide personalized service with access to the entire conversation history across AWS Regions. For example, an end user can start a chat in US-East (N.