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AWS End User Messaging now supports voice calling on WhatsApp

calendar_today September 25, 2026 person aws@amazon.com domain amazon-q

AWS End User Messaging now lets businesses place and receive voice calls with their customers directly inside WhatsApp, using the same verified business identity they already use for messaging. With WhatsApp voice calling, a conversation can move seamlessly from a chat thread to a voice call without switching to a separate channel or application, so context is never lost and customers stay in the message thread where the conversation started. Voice calling works in both directions.

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