Amazon Connect Customer now automates evaluations of human and AI agents in Malay using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in Malay.
Discovery
Learnings
- auto_storiesStories
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- timelineTimeline
Guidance
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Toolbox
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