Amazon Connect delivers more natural agentic voice experiences with expanded language support and speech controls

Amazon Connect customers can now deliver more natural, human-sounding agentic voice experiences with expanded support across 50+ languages including Spanish, French, Italian, Japanese, Korean, Portuguese, and Thai, over 100 new voice options, and conversational improvements that make AI interactions sound more fluid and responsive. Amazon Connect’s agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels, adapting responses to match customer tone and sentiment while maintaining natural conversational pace. With this launch, you