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Amazon Connect Customer launches Agentic CX designer (NLX) in preview

calendar_today June 22, 2026 person aws@amazon.com domain amazon-q

Amazon Connect Customer now offers Agentic CX designer (NLX) in preview, a no-code canvas for designing and deploying AI-powered self-service experiences. You can build and launch voice and digital experiences that bring agentic and deterministic AI together to transform how you serve customers with the control and reliability enterprises demand. Your business teams can go from designing conversations and integrating with the systems that run your business, to testing and simulating, to launching production-ready experiences in weeks, not months.

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