Automate customer complaint classification with AI agents on AWS

In this post, you’ll learn how financial institutions can use Amazon Bedrock AgentCore and Strands Agents SDK — an open source framework for building intelligent, model-driven AI agents — to automate their complaint management process through a near real-time agentic solution that classifies complaints with defensible rationale, captures evidence at each decision point, tracks SLA compliance, assigns clear remediation ownership, and improves mean time to resolution.