Ensure outbound and transfer call delivery by configuring caller ID in Amazon Connect
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September 15, 2026
person
Ying Qian
domainamazon-connect
Introduction When an agent places a call is placed through a quick connect or the number pad using the contact control panel (CCP), the outbound caller ID depends on whether the agent is already on an active call. This blog explains how Amazon Connect Customer selects the caller ID in each scenario and how to […]
