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Evaluating Amazon Connect Customer AI Agents with DeepEval for MRM

calendar_today August 10, 2026 person Troy Dieter domain amazon-connect

Learn how to build an automated evaluation pipeline for Amazon Connect AI Agents using DeepEval and Amazon Bedrock to meet Model Risk Management requirements. When you deploy an Amazon Connect Customer AI Agent that manages account operations and routes service requests, it becomes a model subject to formal governance. Before deploying any model that influences […]

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