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How NatWest built multi-region resilience with Amazon Connect Customer

calendar_today July 9, 2026 person Prabhakar Rajasekar domain amazon-connect

Introduction For NatWest Group, one of the UK’s largest banks, delivering consistent customer experience consistently is both a business priority and a regulatory requirement. Maintaining uninterrupted service across customer experience operations is fundamental to the bank’s ability to meet its business continuity and disaster recovery obligations. NatWest originally deployed its customer experience platform on Amazon […]

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